DRYLINE runs the entire loss — intake, drying, documentation, the carrier claim, the rebuild — as a fleet of AI agents working to IICRC S500, S520, and S700. Your crew and your customer step in only where the blast radius is real. Everything else runs itself.
A restoration business lives or dies on two timers running at once. DRYLINE is built to win both — and every agent in the fleet exists to shorten one of them.
IICRC S500 says the structure must hit a measured dry standard — not "looks dry." DRYLINE reads psychrometrics off the sensor mesh every hour, computes GPP and dew-point depression, and gates the dry date to ±1 day. Stalls and wasted equipment-days get caught before they cost you.
Carriers pay in 30–90 days, and the biggest delay is the gap between your estimate and the adjuster's. DRYLINE assembles a carrier-defensible package as the job runs — daily readings, serialized equipment, labeled photos, signed authorization — so the claim clears the first time.
This is a complete loss — from the first call to the final invoice. Green is agent-run and logged. Rose is the only work that stays human: the high-blast-radius decisions where a signature actually matters.
Every agent has a contract: structured input, structured output, and an autonomy tier that decides whether it just acts, drafts for a one-tap approval, or forces a human. The tiers are frozen — no agent quietly escalates its own authority.
A restoration company's org chart is a pyramid of doers — clerks, coordinators, estimators, managers — most of a day spent moving paper, chasing status, and re-keying data. When agents do that day-to-day, the clerical base dissolves into software. What's left on top is a thin layer of human gate-owners whose job is to judge and sign.
55 roles. One screen each. The agent did the work; the human judged and signed.
Today a homeowner plays phone-tag between your crew and their adjuster, chases status, and loses receipts. DRYLINE gives them one app where an agent does all the work — they only ever provide input.
Schedule the assessment without phone-tag — the agent already knows the loss, the policy, and the nearest qualified crew.
Work authorization & direction-to-pay pre-filled from verified job and policy details. E-signature, legally equal to wet ink.
The drying clock, on their phone. Milestone updates fire on their own — "drying started," "on target," "complete."
Hidden-damage supplement? The agent assembles the evidence; the homeowner just taps approve.
Behind the wet drywall the agent's photos found saturated insulation and a small subfloor section. Carrier-required evidence (photos, moisture readings, measurements) is attached and tied to the original loss.
DRYLINE's agents aren't improvising. Every action maps to a published standard and lands in a lossless, reversible audit trail. When a carrier asks "why," the answer is already documented.
Categories 1–3, classes 1–4, psychrometric drying to a measured dry standard. Readings logged at least daily — the insurer's evidence trail builds itself.
Condition 1–3, containment with negative air & HEPA, source removal, and independent post-remediation verification before a job closes.
Identify the residue, match the method — dry, protein, wet, and fuel-oil soot each routed to the right chemistry, deodorization, and pack-out.
Scope converts to a structured ESX package tied to floor-plan dimensions — DRYLINE interoperates with the estimate your carrier already speaks.
Faster drying means fewer equipment-days and earlier release. A clean evidence package means the claim clears the first time. The drop kit pays for itself in a couple of jobs and comes home reusable.
DRYLINE is the operating system for a restoration company where agents run the day-to-day and humans intervene only at the gates that matter. Let's walk it through a real Salt River job.