The HANDS exception: a work queue, not an approval queue.
Every office role opens to a queue of proposals to judge and sign. The field is the one principled exception — the crew gets a work queue: the next thing to do, in order, each step the agent already handled the paperwork for. Same grammar, different verb.
Departure to arrival, logged without a finger.
The crew taps Start drive and that's the last thing they do until they're standing in the loss. Mileage, time, and the geofence stamp capture themselves — no timesheet, no odometer photo. The billable trip is already on the job before the truck stops.
You arrive to a checklist that already filled itself in.
Geofence detects arrival and the on-site clock runs. PPE, cause of loss, and affected areas are pre-confirmed from the intake call — the agent handled three of five items. The two left are the ones only a human can do: capture the homeowner's signature and confirm utilities are safe.
Walk the room once. The scope draws itself.
A single LiDAR sweep with Apple RoomPlan produces a floor plan, the affected-area outline, and dimensions — 165 sq ft total, 92 affected — and auto-drafts three scope line items from that one room. No tape measure, no sketch pad, no re-keying back at the office.
Shoot the loss. It files the evidence for you.
Every photo is classified on-device, tagged to a room, and checked against the carrier's evidence list the instant it's taken — standing water · Cat 1, saturated subfloor, swelling cabinet base. When a required shot is missing, the agent says so out loud, on the spot, before the crew leaves.
The estimate builds as the inputs arrive.
Photos, the LiDAR scan, and moisture readings feed a scope that assembles itself in real time — water extraction tied to the LiDAR, antimicrobial to the photo evidence, air movers to the psychrometry. Each line is evidence-linked, so the carrier can see exactly why it's there. The crew never opens a spreadsheet.
Walk in, walk out. The gear logs itself.
NFC and UWB proximity detect every tagged asset in range and match it against the manifest — 12 of 12, no scanning. Walk in, the phone logs what's here; walk out, it logs what left. The dehumidifier, the air movers, the scrubber — all checked in to the job automatically, all accruing billable equipment-days.
